Terms of Service Agreement

This Agreement controls your use of this website and the goods and services involved. By using this website and the goods and services, you understand that you are agreeing to abide by the terms and conditions contained herein.


Refund Policy and Satisfaction Guarantee

We stand by our high-quality products and services with a 30 day money back guarantee. If the custom products you receive differ materially from your original image, or if the goods are otherwise flawed, then you may contact us at returns@wall-u.com within 30 days of receiving your order for return authorization and instructions. However, during the processing of your order, if you approve an image after being notified that we feel your image contains questionable content or appears to not meet the minimum quality guidelines below, no return will be accepted.


Image Quality Guidelines

We strongly recommend that pictures are taken with a 4 mega pixel camera or higher. The camera manual will provide this information. For best results always set camera to the highest possible resolution. The closer the subject is to the camera when the photo is taken, the better the Wall-U will turn out. Assure the subject is in focus to avoid blur that will become more apparent in the enlarging process. Our enlargement and printing capabilities are state of the art, but of course, the better the image provided the better the image returned.


Copyright of Print Designs, Liability Exemptions

Wall-U is committed to the fair, appropriate and legal use of the intellectual property of others. Unless otherwise noted, all content, including images, graphics, icons, photographs, written and other materials that appear on the Wall-U site are copyrights, trademarks, and/or other intellectual properties owned, controlled or licensed by Wall-U. Customers of Wall-U are required to honor the same commitment to protecting the intellectual property of others.

Customer transmissions to Wall-U must not contain content of questionable nature, as defined below. Wall-U has the sole discretion to reject any submission that does not meet these requirements.

(1) Wall-U designs must not be libelous, defamatory, obscene, profane (according to standards established by the FCC), portraying irresponsible use of drugs, alcohol and other substances, advocating persecution based on gender, age, race, disability or national origin, containing explicit sexual content or is otherwise inappropriate for Wall-U production.

(2) Wall-U designs must not be used to create any material that is unlawful, harmful, threatening, abusive, harassing, tortuous, defamatory, vulgar, obscene, libelous, invasive of another person's privacy, hateful, or racially, ethnically or otherwise objectionable, or that infringes on any patent, trademark, trade secret, copyright or other proprietary rights of any third party.

By transmitting their images or designs, the customer assures Wall-U that no rights of a third party are thereby violated. Any copyright violations are the full responsibility of the customer. Wall-U may, in appropriate circumstances and at its discretion, discontinue and/or terminate the orders of users who may be infringing on copyright laws.

The customer gives Wall-U the right of use for created and transmitted designs - this includes the right to print the design on the product. Wall-U may use customer designs for advertising and promotions, but does not retain the right to sell customer designs.

The customer will exempt Wall-U upon first request of all demands and requirements incurring from third-party rights violations. The customer must refund all arising costs of the defense and other damage to Wall-U. Wall-U can demand advance payments of an estimated amount of the defense costs. The customer is required to give Wall-U immediate written notice of a claim of third-party rights violations.